Help & FAQs

Contact us anytime at hello@coterie.com

Popular Questions
  • Where are your diapers manufactured?

    Our diapers are made in Canada, with components from the United States, Israel, Finland, and Japan. We selected our manufacturing partner because of their superior technology, high-quality control, and best-in-class facilities. They are also certified with ISO standards and GMP (Good Manufacturing Practices).

  • Where do you ship?

    We currently ship to all 50 states, and we are hoping to expand to other countries soon. Unfortunately, we're not currently able to ship to P.O. Boxes, APO and FPO addresses.

  • How can I tell when it's time to size up?

    We’re glad you asked! Getting the correct size and fitting it properly is very important for performance. We have a sizing guide with useful tips on finding the ideal fit. Generally, if you start to experience leaks and blowouts, that’s a sign that you might be ready for the next size up.

  • Is Auto-Renew the same as a subscription?

    Auto-Renew is the same as a subscription, but with more personalization and flexibility. Our Auto-Renew program is designed to ensure that you never run out of diapers, and to save you time in the process. We will always reach out (via email or text, depending on your preferences) 2 days before we send an order and you’ll have the option to edit diaper size, shipping address, billing information, frequency (automatically set to 28 days), or simply delay or skip that shipment. You can cancel at any time via email at hello@coterie.com or text at 951-467-4913.

  • What can I text Coterie?

    You can sign up for text order management via our website in your Coterie account, or just send us a text at 951-467-4913 and we’ll help you sign up! You can ask us any and all baby-related questions and — our personal favorite — you can send us pics of your baby in Coterie! Some key Coterie text message commands to remember are: SIZE, SHIP NOW, DELAY, EDIT, and SUBSCRIBE.

  • Do you offer a trial pack?

    You can purchase Trial Packs for The Diaper here and for The Pant here.  Each Diaper Trial Pack order includes 10 diapers total (across two packs of 5), and each Pant Trial Pack order includes 8 pants total (across two packs of 4)— you can choose two different sizes to find your baby’s ideal fit, or simply get all the same size.

  • How do I reset my password?

    You can easily reset your Coterie account password via our website. Go to SIGN IN > FORGOT PASSWORD > RESET.

Diapers
  • Why is your diaper unique?

    We built our diaper from the ground up in order to ensure that it is the highest-performing, highest-quality diaper on the market. We conducted extensive global research for over two years in order to find the cleanest ingredients and turned them into a diaper that minimizes leaks, blowouts, and diaper rash. Designed for better sleep. Hypoallergenic and soft as cashmere. You can read our full Diaper Safety Report for more information.

  • How many diapers come in a case?

    The number of diapers per case varies by size. Please see a breakdown below.
    Size NB/01 - 192
    Size 01 - 198
    Size 02 - 186
    Size 03 - 168
    Size 04 - 150
    Size 05 - 132
    Size 06 - 108

  • How long does a pack of Coterie diapers typically last?

    One pack of Coterie diapers typically lasts about 5 days. Our 6-pack is designed to be approximately enough diapers for 4 weeks, or a monthly supply. Click here to learn more about how you can sign up for Auto-Renew and save 10% off recurring shipments of Coterie diapers, on a frequency of your choice.

  • Where are your diapers manufactured?

    Our diapers are made in Canada, with components from the United States, Israel, Finland, and Japan. We selected our manufacturing partner because of their superior technology, high-quality control, and best-in-class facilities. They are also certified with ISO standards and GMP (Good Manufacturing Practices).

  • Are your diapers recyclable or compostable?

    Our diapers are not recyclable at the moment and should be disposed of in a trash or diaper bin. Recycling diapers is difficult due to two current barriers: collecting and sorting the used diapers from the waste stream, and sanitizing the diapers. With that being said, we believe in a future of sustainable diapering. It's why we carbon offset every order, and proudly invest in product development and resources to work towards that goal. You can learn more at coterie.com/sustainability. I hope this helps and please let me know if you have any other questions.

  • What are your diaper ingredients?

    The diaper’s absorbent core is made of sodium polyacrylate (SAP) and Totally Chlorine Free (TCF) wood pulp from sustainably managed forests. The nonwoven backsheet is made of polypropylene and polyester, and the topsheet is made of polypropylene. Our high loft nonwoven acquisition layer is made from polyester and the hook tab fastening system is made of polypropylene / polyethylene, film and adhesive. All our diapers also feature a wetness indicator.

  • Where are your diaper materials sourced from?

    Like you, our standards are high! We source only the best materials and we’ve found them in the United States, Israel, Finland, and Japan.

  • How do Coterie diapers compare in price to other diaper brands?

    Coterie pricing is comparable to Pampers Pure, Bambo Nature, Eco by Naty, Huggies Special Delivery, and Honest Co. The difference is that Coterie provides a truly superior experience: we out-perform every other diaper on the market in absorbency, wicking, and safety — the things that matter most to you and your baby. Coterie diapers are also so absorbent that you can use them overnight, eliminating the need for separate nighttime diapers. 

  • Where can I buy Coterie diapers?

    You can shop all of our products at Coterie.com, where you have the option to build a customizable subscription to fit your needs.

    Select Coterie products are also available for purchase at most Whole Foods Market stores across the country, and online retailer, Babylist.com.

Pants
  • Why is your Pant unique?

    The Pant is one uncomplicated, day-and-night product to grow with your baby from just crawling all the way through potty training.

    It’s ergonomically engineered with 2.5x more stretch than other leading training pants to enable more comfortable movement at developmentally important stages without sacrificing softness or absorbency.

    Designed for day and overnight use, it’s light and flexible like a more ‘grown up’ pant during the day, but offers security against leaks and blowouts throughout the night (with 2x the retentive capacity of other leading training pants).

    The Pant gives you versatile changing options: pull it up and down like underwear (this also helps build awareness for potty training), or change it lying down like a traditional diaper with the size-adjustable, resealable waistband.

    - For vertical changes: pull up and down like underwear
    - For horizontal changes: open and close the resealable waist like a traditional diaper

    From performance, flexibility, style, and safety we’ve taken everything into consideration—you can also read our full Pants Safety Report for more information.

  • When is the best time to introduce my baby to the Pant?

    All babies are built differently, and go through progressions and regressions at their own pace—you know your baby best, but we’d be happy to provide you with some guidelines.

    - If your baby sizes out of the diaper, or if they’re showing signs that they’re ready to learn to pull it up and down, it’s time to move to the Pant.

    - If your baby wears a diaper size 3+ and is especially active (crawling and/or wiggling on the changing table), we also recommend trying The Pant. The Pant has 2x the retentive capacity of other leading training pants, so it’s suitable for babies around 6 months of age who still need more absorbency than traditional training pants offer.

    - If you’re preparing for potty training, or want to ease in with a baby-led approach to potty training, The Pant can be a helpful tool to acclimate your baby to the more ‘underwear-like’ feel, as well as the action of pulling The Pant up and down.

  • How many Pants come in a case?

    A case of our size 03 Pant contains 156 pants (across 3 packs, with 52 pants per pack).

    A case of our size 04 Pant contains 138 pants (across 3 packs, with 46 pants per pack).

    A case of our size 05 Pant contains 112 pants (across 4 packs, with 28 pants per pack).

    A case of our size 06 Pant contains 92 pants (across 4 packs, with 23 pants per pack).


    To share a little more context on our pant pack quantity, we determined our pack quantities based on expected usage for older babies as well as our manufacturing and shipping capabilities. We recognize this may require a different ordering frequency for each baby depending on individual needs—don’t worry, it’s easy to adjust your Auto-Renew frequency in your account or through our Text Assistant (text 951-467-4913 to opt in to manage your orders via text).

    Rest assured that this pack quantity and pricing reflects the same high standards and quality you’ve come to love from your diapers.

  • Do you offer Pant samples?

    We offer trial pack orders of 8 pants (across two packs of 4) for $16.50 including shipping. You can purchase trial packs here. You can choose two different sizes to find your baby’s ideal fit (we recommend checking out our Sizing 101 page), or simply get all the same size. Available sizes: 03 / 12M-24M, 04 / 2T-3T, 05 / 3T-4T, 06 / 4T-5T

  • How long does a case of Coterie Pant’s typically last?

    Each case of pants typically lasts about a month, and this can vary depending on whether you're using The Pant as a complement to The Diaper, your child's age, and their activity level. If you ever find yourself with too many leftover pants when your next order arrives, or you're running out quicker than expected, email hello@coterie.com or text 951-467-4913 to adjust your pant delivery frequency.

    Pants should be stored in a cool, dry space—whether that’s a drawer, closet, etc. Each case comes with three or four packs depending on size, and the packs themselves can be stored. It’s also ok to open the packs and store the pants individually, depending on what works for your space. Pants will last for several years if stored in proper conditions, but you’ll likely use them quickly enough that it’s rare they’ll sit for years. 

  • Where are your Pants manufactured?

    Our pants are made in Japan by a highly experienced and vetted manufacturing partner who is the pioneer of this new diapering technology and design.

  • Can I recycle Coterie Pants?

    Our pants are currently not recyclable and should be disposed of in a trash or diaper bin. Recycling diapering products is difficult due to two current barriers: collecting and sorting the used product from the waste stream, and sanitizing them. That said, we do believe in a future where fully sustainable disposable diapering is possible. It's why we proudly invest in product development and resources to work towards that goal. In the meantime we carbon offset every order, package responsibly, and use sustainable ingredients where possible (without sacrificing performance or safety) —you can learn more at coterie.com/sustainability.

  • What are your Pant ingredients?

    Our pants are designed and made in Japan. 

    Here’s a breakdown of the materials used:

    - Topsheet = Polyester/ Polyolefin Nonwoven
    - Absorbent core = Super absorbent polymer (SAP), Polyolefin/ Polyester 
    - Nonwoven backsheet = Polyolefin film, Polyester/Polyolefin Nonwoven
    - Fasten hook material = Polyolefin
    - Elastic material = Polyurethane, Polyolefin, Styrene-based elastomer film
    - Adhesive material = Styrene-based elastomer synthetic resin

    The Pant is proven free of nearly 200 potentially harmful or irritating chemicals; including fragrance, lotion, dyes, alcohol, parabens, phthalates, pesticides, VOCs, organotins, PFOS and perfluorinated compounds. They’re third-party tested by independent labs, and we publish the results for transparency—you can see the full safety report here

    The Pant is hypoallergenic and dermatologist-tested; however, we recommend consulting with your doctor if you’re concerned about a certain allergen, fabric, or medical condition. You can read our full Pants Safety Report for more information. 

    We are currently pursuing certifications for our pants and will update our site when available.

  • Where can I buy Coterie Pants?

    The Pant is available on Coterie.com. Unlike our diapers, it’s not currently carried in Whole Foods Market, but we’re working hard on expanding retail options. Stay tuned! 

Wipes
  • Where are your wipes manufactured?

    Our wipes are designed in the US, and made in China.

  • Are your wipes biodegradable?

    Due to the US FTC guidelines, wipes cannot claim to be biodegradable because companies cannot control how the wipes are disposed of by consumers. Our wipes are certified Home Compostable by TÜV Austria to be fully composted in less than five weeks. By comparison, plastic-based wipes take up to 200 years to compost, while plant-based wipes take up to 6 months. Our wipes are compostable in residential and industrial facilities.

  • Are your wipes organic?

    Like most wipes, Coterie wipes are not fully organic. Our wipes, however, are clinically tested hypoallergenic, suitable for sensitive skin, and are certified by the Environmental Working Group with the highest safety standards.

  • Are the wipes flushable?

    Our wipes are not flushable and should always be disposed of in the trash.

  • Can I use the wipes on other parts of my baby, like their face and hands?

    Yes! Coterie wipes are safe for use on all areas of your baby. They are also excellent for adults — customers love using them for removing makeup or cleaning up after a workout. Our wipe provides the perfect mix of cleaning and soothing, and has out-scored national leading brands in safety tests.

  • Can I put them in a wipe dispenser/warmer?

    We do not recommend putting Coterie wipes in a wipe warmer or wipe dispenser. In general, hot and humid conditions can cause wipes to dry out and can promote microbial growth. Coterie wipes are a fresh product and should be stored in a cool, dry place. Additionally, we do not recommend removing the Coterie wipes from their pack, or transferring them to any other containers.

  • Do Coterie wipes expire?

    Yes, Coterie wipes, like all wipes, do expire with time. If stored in a cool, dry place, they last up to a year once opened, and longer if still sealed. We always recommend consulting the expiration date on the individual wipe packaging.

  • Are the wipes good for sensitive skin?

    Coterie wipes are ideal for sensitive skin and have out-scored national leading brands in safety tests. They are dermatologist-recommended, pediatrician-approved, and suitable for newborns,  and babies with sensitive or  eczema-prone skin. They are also certified by the National Eczema Association and Environmental Working Group. 

  • What are your wipe ingredients?

    Our wipe is made with VEOCEL™️ Lyocell, a 100% plant-based fiber made of renewable wood pulp. The main ingredient in our wipes is 99% purified water, with only 5 other gentle ingredients and effective preservatives to ensure product safety and stability:

    • Vitamin E: a naturally occurring compound known for its skin care properties

    • Glycerin: naturally occurring skin care ingredient, known for its hydration properties

    • Citric Acid: naturally occurring in citrus fruits.  Helps regulate the pH of the product to keep it close to skin’s natural pH

    • Sodium Benzoate: an organic alcohol naturally found in many fruits and teas, commonly used to avoid any microbial growth

    • Hydroxyacetophenone: nature-identical compound used as an anti-irritant, antioxidant and preservative booster

    You can learn more about the ingredients in our wipes in our toxicity report.

  • What are the dimensions of Coterie wipes?

    The new Coterie wipes are 8 IN X 7.5 IN -  20% larger than leading wipes in the market.

  • How are the new wipes different from the original wipes?

    Our original wipe substrate was made with 100% plant-based fibers and enhanced with premium cotton.  We chose a lotion enhanced formulation to provide the best performing skin safe solution.

    Our new wipe substrate is also 100% plant-based, but now uses the most sustainable fiber available in the US made from VEOCEL™️ Lyocell fiber instead. The new wipe has fewer ingredients, with the main ingredient being 99% purified water.

  • Do you have wipe samples?

    No, we don’t yet have wipe samples available - but we hope to soon!

Shipping & Returns
  • Where do you ship?

    We currently ship to all 50 states, and we are hoping to expand to other countries soon. Unfortunately, we're not currently able to ship to P.O. Boxes, APO and FPO addresses.

  • Do you offer free shipping?

    For orders to the 48 contiguous United States, we offer free standard shipping on orders over $49. Trial packs will always incur a $7.50 shipping fee, as will orders under $49.  We also offer express shipping for $25.

    For Alaska and Hawaii orders, we only offer express shipping for $25. Most express orders arrive within 2 to 3 business days.

  • When can I expect to receive my order?

    Our goal is to get your orders as quickly as possible. Orders placed before 12:00 pm local time generally ship the same (business) day from either our warehouse in CA or NJ. Please note the day your order ships doesn’t count toward transit time.

    Standard orders over $49 ship via FedEx Home Delivery with a transit time of 2 to 5 business days. Orders under $49 including Trial Pack orders ship via FedEx Ground Economy with a transit time of 7 to 14 business days. Customers also have the option to expedite their orders using Express shipping for $25 with FedEx 2 Day. Once your order ships, you’ll receive an email with tracking info, so you can check on your delivery status.

    If you have any questions about your order status, please reach out to us at hello@coterie.com.

  • Do you offer expedited shipping?

    We offer express shipping for $25. Most express orders arrive within 2 to 3 business days.

  • What is your return policy?

    We are unable to accept returns at the time, but we’ll gladly apply the cost of any unopened packs to your next order. Please reach out to us at hello@coterie.com with your order number and how many unopened packs you have remaining (you can simply donate or gift any packs you can’t use). Since we’re unable to accept returns at this time, please donate or gift your unopened packs.

  • What happens if my order is damaged, defective, or incorrect?

    Oh no! Please email us at hello@coterie.com or send us a text at 951-467-4913) with your order number and a photo of the damage/defect, and we’ll work quickly to fix the issue.

  • What is your Happiness Guarantee?

    In addition to our incredible diapers and wipes, we provide exceptional customer support. You can always email or text for sizing help, troubleshooting tips, or order issues. While Covid-19 has forced us to pause our normal free return policy, if you have an issue with your order you can reach out to hello@coterie.com and we’ll find a solution.

Fit & Size
  • How do I choose the best size for my baby?

    We like to think that Coterie diapers and pants run true-to-size, but in some cases they run small—if your baby is in between sizes on our size guide, we recommend sizing up for a better fit.

    Size guides are a great place to start, but we know that all babies are built differently, so when it comes to choosing the perfect size, we like to consider weight, waist circumference, body type (height and build), and age. 

    We want to ensure you have the best experience and comfortable fit, so you can always email us at hello@coterie.com with your baby’s measurements and we’ll help you choose the perfect size.

  • How should The Diaper fit my baby?

    The Diaper runs mostly true to size according to our size chart by weight, but we realize every baby is different! The Diaper should always fit high and snug around their waist (at or just above their belly button), with just enough room to slide one finger into the waistband. There shouldn’t be any gaps in the legs or waist, and the diaper tabs shouldn’t overlap. If you’ve used Huggies, Kirkland, or Rascal+Friends, you may want to size up in Coterie, otherwise we'd recommend trying the same size.

    You can also read more about sizing and fit on our Sizing 101 page. If you’re still unsure, reach out to hello@coterie.com with your baby’s weight, waist circumference, body type (height and build), and age—we’d love to help find the perfect fit.

  • How should The Pant fit my baby?

    We like to think that Coterie pants run true-to-size according to our size chart by weight. If you’re using the Coterie diaper, we recommend ordering the same size in the Pant (unless the current fit is at or above the belly button). The Pant runs a bit longer, so if The Diaper you’re currently using is fitting where the tabs are almost overlapping or above the belly button, you may want to size down in The Pant.

    If you’ve used Pull-Ups, Easy Ups, or other brand name training pants, they may fit slightly larger. If you find the fit with those brands is usually a bit loose, you may want to size down when ordering our pants.

    You can also read more about sizing and fit on our Sizing 101 page. If you're still unsure, reach out to hello@coterie.com with your baby's weight, waist circumference, body type (height and build), and age—we'd love to help find the perfect fit.

  • How should I decide between The Diaper and The Pant?

    The Diaper is ideal for newborns and babies who aren’t crawling yet. It’s highly effective at quickly wicking away liquid to minimize moisture-related diaper rash, which is especially important for younger babies with delicate skin. Our sizing can accommodate babies up to 40 lbs. 

    The Pant is designed for active babies, allowing for more flexible movement and a gentler transition into potty training. It can grow with you all from just crawling through potty training. Our pant sizing starts for babies around 14 lbs, and the largest can fit young children up to 62 lbs. 

    There is no definitive age or weight when you have to switch from The Diaper to The Pant, it’s really dependent on what you and your baby are most comfortable with. You can also refer to our sizing 101 page for more details on choosing the right product for your baby’s size and stage of development.

  • How can I tell when it's time to size up?

    We’re glad you asked! Getting the correct size and fitting it properly is very important for performance. We have a sizing guide with useful tips on finding the ideal fit. Generally, if you start to experience leaks and blowouts, that’s a sign that you might be ready for the next size up.

  • Do Coterie diapers run small or large?

    We like to think that Coterie diapers and pants run true-to-size, but in some cases they run small. If you’ve used Huggies in the past, you’ll want to size up in Coterie. We otherwise recommend ordering your baby’s current diaper or pant size as well as consulting our size chart. If you need help, or have any questions not answered here, email us at hello@coterie.com.

Auto-Renew
  • Is Auto-Renew the same as a subscription?

    Auto-Renew is the same as a subscription, but with more personalization and flexibility. Our Auto-Renew program is designed to ensure that you never run out of diapers, and to save you time in the process. We will always reach out (via email or text, depending on your preferences) 2 days before we send an order and you’ll have the option to edit diaper size, shipping address, billing information, frequency (automatically set to 28 days), or simply delay or skip that shipment. You can cancel at any time via email at hello@coterie.com or text at 951-467-4913.

  • When will I be charged for my Auto-Renew?

    Your card will be charged on the day that your order ships. Depending on the frequency you choose, this could be every 3 weeks, 4 weeks, or 5 weeks. You can adjust your frequency in your Account, in the Calendar. We’ll always send you two upcoming order notifications to confirm and/or edit your next shipment before your Auto-Renew ships!

  • How do I cancel Auto-Renew?

    It’s easy to cancel your subscription at any time from your Account page. You can also email us at hello@coterie.com, or, if you have opted into Text Order Management, simply text the word CLOSE to 951-467-4913 to start the process.

  • How do I alter my subscription?

    You can make changes to your Auto-Renew in your Coterie account, or by sending us a text at 951-467-4913.

  • Can I divide my Auto-Renew into two sizes?

    We’re only able to ship one diaper size per Auto-Renew shipment at this time, but we hope to be able to offer more choice in the future. If your baby is in-between sizes, and you’re not sure what size to order, send us an email at hello@coterie.com or text us at 951-467-4913 and we’ll happily help!

  • Can I subscribe to 3-packs?

    We’re only offering 6-packs at this time, but we hope to be able to offer more choice in the future. If you don’t see exactly what you’re looking for on our website, send us an email at hello@coterie.com and we’ll see what we can do to help.

  • Can I have two different subscriptions for two kids who are in diapers?

    Of course! You can create and manage an Auto-Renew for each child in your Coterie account, or by sending us a text at 951-467-4913.

  • What happens if I go on vacation?

    If you’re heading out of town, you can ship your Auto-Renew directly to your vacation address (if in the U.S.) by texting EDIT to 951-467-4913, or you can delay your shipment by texting DELAY to 951-467-4913.

  • How can I sign up for text messaging?

    You can sign up via our website in your Coterie account, or just send us a text at 951-467-4913 and we’ll help you sign up!

  • What can I text Coterie?

    You can sign up for text order management via our website in your Coterie account, or just send us a text at 951-467-4913 and we’ll help you sign up! You can ask us any and all baby-related questions and — our personal favorite — you can send us pics of your baby in Coterie! Some key Coterie text message commands to remember are: SIZE, SHIP NOW, DELAY, EDIT, and SUBSCRIBE.

Trial Pack
  • Do you offer a trial pack?

    You can purchase Trial Packs for The Diaper here and for The Pant here.  Each Diaper Trial Pack order includes 10 diapers total (across two packs of 5), and each Pant Trial Pack order includes 8 pants total (across two packs of 4)— you can choose two different sizes to find your baby’s ideal fit, or simply get all the same size.

  • Why don’t you offer a free trial?

    We have Trial Packs available for purchase both for The Diaper and The Pant, but unfortunately, we’re not able to offer our Trial Packs for free while we continue to grow.

  • How long will it take to receive my trial pack?

    Most trial packs will arrive within 7 business days, but some may take up to 14 business days to arrive. They ship at a slower speed than our full shipments due to size!

    Our Auto-Renew and one-time 6-pack shipments, as well as wipes, ship more quickly and take 3-7 business days to arrive to most locations.

  • Why don’t you ship trial packs to Alaska and Hawaii?

    We’re not able to ship Trial Packs to Alaska and Hawaii, because it is too expensive to ship them there. We hope to be able to offer Trial Packs to customers in Alaska and Hawaii soon!

Press & Partnerships
  • Is it possible to purchase Coterie at wholesale?

    As a small brand, we cannot bring on external retailers right now. That said, we’re always growing and exploring new opportunities. If you are interested in partnering, please email partnerships@coterie.com.

  • Do you partner with daycare centers or playspaces?

    We work with a handful of amazing spaces and are always open to new relationships. Please email us at partnerships@coterie.com with information about your business and what you’re interested in and we’ll get back to you!

  • Do you have a media kit?

    Thank you for your consideration! Please email press@coterie.com and we can get you everything you need.

Promotions
  • Do you offer promotions?

    We occasionally offer discounts and gifts with purchases (sign up for our email list at the bottom of this page to be the first to know!). In addition, we offer 10% off every order with our Auto-Renew subscription — you can skip, delay, or cancel at any time to make sure the cadence works for you.

  • Why don’t you offer more discounts?

    We’re a small company with the goal of providing parents and babies with the best product made with the highest quality materials. In order to maintain our product standards and to continue growing, we have to price our diapers where they are and use discounts sparingly. We invite you to refer friends to earn rewards and to join our email list to learn about any promotions! We are always evolving and will be adding more offers and rewards in the future. 

  • Do you offer a military discount?

    We do offer 15% off for military families! Send us an email at hello@coterie.com with proof of service and we’ll issue your discount. While we cannot accept military IDs for legal and security reasons, forms such as a Leave and Earnings Statement (LES), proof of service from Virtual Military Personnel Flight (VMPF), or service records such as DD 214, DD 215, DD216, or NA Form 13038 will all work. Feel free to block out any additional info on those forms you don't wish to share.

  • Do you offer a discount on first orders?

    Not at this time, but our Auto-Renew has a built-in 10% discount and you can cancel at any time.

  • I forgot to apply my discount. Can you help?

    We can help you! Send us an email at hello@coterie.com or a text at 951-467-4913 with your order number and promo code, and we’ll go from there. 

Account
  • How do I reset my password?

    You can easily reset your Coterie account password via our website. Go to SIGN IN > FORGOT PASSWORD > RESET.

  • How do I check the status of my order?

    You can check the status of your order in your account. Go to MY ACCOUNT > ORDER HISTORY > STATUS. You can also send us an email at hello@coterie.com or text us at 951-467-4913 to get an update on your shipment!

  • How do I change or cancel my order?

    We process and ship orders so quickly that there is a very small window for us to change or cancel orders. If you’ve just placed an order and you’d like to make edits or cancel, please email us at hello@coterie.com or text us at 951-467-4913 as quickly as possible and we’ll do our best to help. If you’d like to make changes to or cancel your Auto-Renew shipment before it ships, you can do this in your Coterie account under the Auto-Renew section, or you can text us to make the change. We’ll also send you a reminder 5 days and then again 2 days before your Auto-Renew shipment leaves our warehouse, giving you the option to edit your shipment.

  • What forms of payment do you accept?

    We accept all major credit cards, Apple Pay, and Google Pay. We offer PayPal for one-time purchases only, and we're unable to accept debit cards and PayPal for Auto-Renew orders at this time. We currently do not offer financing options through Afterpay or Klarna.

  • How soon will I be charged?

    You will be charged as soon as you place your order and it is processed.

  • Do you have a referral program?

    We do, and we’d love you to be a part of it. To get started, head to our referral page. From here, enter your email to generate your unique referral link. You can share your link with your friends via email, Facebook, or text, giving them $10 off their first purchase. Once your friend places their order, you will receive an email with a code for $10 off your next purchase. Please note, you will only get credit for referring first-time customers.