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Help & FAQs

Contact us anytime at hello@coterie.com

Why is your diaper unique?

We have conducted extensive global research for over two years in order to develop a better diaper, in every way.  With unmatched absorbency, superior softness, and flexible panels that allow for a better fit, each diaper was engineered to help prevent skin irritation and limit leaks and blowouts. The reimagined core is 2x more absorbent than national leading brands, providing lasting dryness, eliminating the need for separate daytime and overnight supplies. Coterie diapers are clinically proven hypoallergenic and dermatologist tested. They are free of fragrance, lotion, latex, rubber, dye, alcohol, heavy metals, parabens, phthalates, Chlorine bleaching, VOC’s, optical brighteners, animal testing and there are no harsh chemicals. Whether it’s safety, performance, accessibility, sustainability or style, we have taken everything into consideration. Because when it comes to baby care, good enough is just not good enough.

How many diapers come in a pack?

The amount of diapers per pack varies depending on the diaper size. Here's our size-to-count breakdown:

NB - 40 Count

01 - 44 Count

02 - 40 Count

03 - 34 Count

04 - 29 Count

05 - 25 Count

06 - 22 Count

How long does 1 pack of Coterie diapers typically last?

1 pack of Coterie diapers lasts about 7 days. With that said, our 3 pack lasts about 3 weeks and our 6 pack lasts about 6 weeks. Please reach out at hello@coterie.com if you have any questions!

How do I choose the best size for my baby?

Our diapers run true to size. However, all babies are different, so weight, waist circumference and body type should all be considered when choosing a diaper size. If your baby is in between sizes, we recommend sizing up for a better fit. Please reach out to us at hello@coterie.com if you have any sizing questions or if you would like our help choosing the perfect size.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover.

How soon will I be charged?

You will be charged as soon as you place the order and it is processed.

Where do you ship?

Coterie currently ships to all 50 states. We are hoping to expand to other countries in the future. We do not ship to P.O. Boxes or APO and FPO addresses at this time.

Do you offer free shipping?

We do offer free standard shipping on all orders over $49 and next-day shipping for $15.95. Orders under $49 incur a $7.95 shipping fee. The more diapers you order, the more you save.

How long will shipping take?

Shipping times vary depending on delivery location. Typically, your order should arrive within 5 business days, though most orders do arrive sooner. All orders placed between Monday through Thursday before 2PM, ship out the same day, and if your order is going to New York or California, those orders will most likely arrive on the next business day. If you have any questions regarding how long your order will take to arrive, please reach out at hello@coterie.com. Note that orders placed after 2PM on Friday will not ship until Monday.

How do I check my order status?

Once your order has been placed, you will receive a confirmation email. As soon as the order ships, you will receive an email with a tracking number, where you can check the status of your delivery.

How do I change or cancel my order?

Unfortunately, once an order has been placed it cannot be changed or canceled. Please reach out to hello@coterie.com with your order number if you have any questions.

What is your return policy?

You may exchange an opened pack of diapers for a different size within 7 days of receiving your order, exchange an unopened pack for a different size within 30 days of placing your order, or return an unopened pack for a refund within 30 days of placing your order. No opened packs can be returned for refund, however, we will gladly send you a prepaid shipping label to send your leftover diapers to our partner, Baby2Baby for donation. We want you to be completely satisfied with your purchase, so please reach out to hello@coterie.com with your order number and the item you'd like to return or exchange, and we'll take care of the rest. 

What happens if my order is damaged, defective, or incorrect?

We're so sorry that your order isn’t perfect. Please e-mail hello@coterie.com with your order number and we'll get everything sorted out.

Can you feature my baby?

We are excited that you want your baby to be featured on our account! Be sure to tag photos of your baby in our diapers with #CoterieBaby for a chance to be featured.

How can I recycle Coterie diapers?

Our diapers are not recyclable at the moment. However, we are working on this. There are two major barriers to recycling disposable diapers. First, there is the challenge of collecting and sorting the used diapers from the waste stream and secondly, in order for the recycling solution to be viable, the diapers need to be sanitized and broken down in an energy efficient way, to be able to compete on cost with alternatives like landfills. With this in mind, Coterie began looking for a recycling partner who was thinking about a 360 solution to diaper recycling and we found that partner in Diaper Recycling Technology. DRT, a company based in Singapore, is pioneering recycling technologies that can recover up to 95% of the raw materials of a soiled diaper at a far more energy efficient and cost-effective manner. We are donating a portion of all diaper sales to DRT to help make diapers better for the environment in the long-term. We are also working to bring the first diaper recycling plant to the United States. We hope to be able to recycle Coterie diapers soon. Please reach out at hello@coterie.com if you have any additional questions!