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Careers

Please send your resume and a note to careers@coterie.com or apply directly on our LinkedIn Page.

Graphic Designer

A bit about us

Coterie is the babycare brand for the modern parent. We create smart, high-performing products that make parents’ lives easier and better, starting with our diaper, which we built from the ground up. It’s the most absorbent and softest on the market and made from the safest materials. Our skin-protecting, moisturizing wipes are 20% larger and thicker than the average wipe, which ensures that you can use fewer wipes to get a more effective clean. We pair these best-in-universe products with a seamless digital experience that simplifies all aspects of the diapering experience—think text reordering, simple replenishment options, and useful sizing recommendations. In the future, we’ll expand to meet other babycare needs with our same standards of quality and sustainability.

We are growing quickly and working toward an updated brand and digital experience that will launch in early fall 2020. We’re excited to bring on new team members who are as excited about redefining the world of babycare as we are. 

The role

We are looking for an experienced graphic designer with experience across both print and packaging and digital to come on board during this pivotal period. You’ll be responsible for taking our updated brand guidelines and translating them to all our key touchpoints, and help figure out how it all works in practice. We’re looking for someone who is energized by the idea of working at a high-growth startup and touching many different aspects of the customer experience. You’ll be expected to think strategically about how design can drive customer action and engagement, as well as be able to put your head down and execute day-in-day-out creative needs. As the team’s first in-house creative hire you’ll have the opportunity to help grow Coterie and extend the brand via new products, campaigns, and touchpoints. 

The ideal candidate

You are extremely self-motivated, have a strong work ethic, and are able to thrive in a fast-paced environment.

You're comfortable working on a small team where you'll take on a lot of responsibility. 

You are curious about the impact of your work and love using customer feedback, data, and other insights to drive design decisions.

You have experience working across different aspects of the customer experience, from print and packaging to email designs to paid marketing.

You can ideate around campaigns and also know how to churn out banner ads. 

Key duties

  • Maintain brand consistency and style guide across all channels
  • Generate brand and marketing collateral for print and packaging as well as digital (paid marketing, social media, email etc.)
  • Collaborate with cross-functional partners on the best way to leverage creative across the brand’s most important touchpoints
  • Work with marketing and brand partners on creative shoots to ensure we get the right assets for the right channel 
  • Use marketing insights and results to optimize designs 

Must-haves

  • 3-5 years experience in graphic design, ideally at a digitally native business 
  • Experience with physical collateral and packaging 
  • Customer-centric mindset and excitement about using design to drive action and engagement
  • Ability to toggle between high-level strategy and nitty-gritty execution
  • Ability to prioritize and get things done quickly and efficiently 
  • A passion for making parents’ lives easier!

To apply

Please send your resume and a note to careers@coterie.com or apply directly on our LinkedIn Page.

Customer Experience Lead

A bit about us

Coterie is a baby care products startup on a mission to provide superior products and service to modern parents. We’ve created the highest performing products and a frictionless shopping experience, because we know that parents (and their babies), deserve the best.

We are looking for a dynamic and collaborative leader with a passion for building strong teams and innovative experiences to fill the role of Customer Experience Lead. You will be responsible for contributing to the development of a team as they oversee systems, communications, partnerships, and processes to enable the CX team to deliver on growth expectations. Above all, you will ensure that we are offering a first class customer experience as our business continues to grow. We care deeply about our customers, and their babies, and it’s important to us that you do too! We are a small, but growing team and there is a lot of work to get done, so we’re looking for someone to handle customer service emails, SMS support messages, social media comments and direct messages, logging and reporting, VIP and ambassador communications and more. We’re also looking for someone with a willingness to work some weekends (we promise not all of them). You will work directly with our Head of Customer Experience, and will partner closely with Operations and Fulfilment and Marketing. We are looking for someone based in New York who is comfortable working remotely.

A bunch about you

You are an excellent communicator and problem solver who takes pride in delivering outstanding experiences to customers. You are self-motivated and excited to join a growing team and make an impact on the company’s success.

  • Become an expert on our product offering and the benefits it delivers to customers
  • Manage day-to-day customer service tickets on email, social media and SMS
  • Go above and beyond to solve problems and deliver the best possible experience to the customer
  • Be an advocate for our brand to the customer and for our customers back to the team
  • Help build and manage a customer service team to handle increasing ticket volume
  • Help develop and implement systems and processes to manage customer relationships and improve response effectiveness
  • Analyze and report on customer feedback to the internal team to inform product and messaging improvements

Who you are

  • 3+ years experience in a customer service role in a high-volume environment
  • Clear communicator with excellent listening, reading comprehension and writing skills
  • Exceptional problem solving skills and resourcefulness
  • Dependable and organized
  • Enthusiasm and patience for helping customers
  • A sense of humor
  • E-commerce industry experience
  • Experience with customer service tools (e.g. Kustomer, Zendesk)
  • Experience working cross functionally with other teams  
  • Experience with babies and baby products is a plus
  • Experience training and managing team members is a plus 
  • Experience working remotely is a plus

Why Coterie?

This is a rare opportunity to be part of a well-funded, early team that's working passionately on a unique mission with a large addressable market. Coterie revolves around the customer’s entire experience and we would love for you to join us in building out what we believe (and our customers too) to be the best customer service and experience in the industry, and maybe even the whole U.S.

To apply

Please send your resume and a note to careers@coterie.com or apply directly on our LinkedIn Page.